1. Introduction
www.benphoenix.co.uk (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information, as well as your rights under the UK General Data Protection Regulation (UK GDPR).
If you have any questions, please contact us at:
Email: [your contact email]
Address: [your business address]
2. What Information We Collect
We may collect and process the following categories of personal data:
- Identity Data – e.g., your name, title, and company name.
- Contact Data – e.g., email address, phone number, postal address.
- Technical Data – e.g., IP address, browser type, operating system.
- Usage Data – e.g., how you interact with our website.
- Marketing and Communications Data – e.g., your preferences for receiving communications.
We do not collect any special categories of personal data (sensitive data) unless explicitly provided by you.
3. How We Collect Your Data
We collect data in the following ways:
- Direct interactions: when you fill out forms, contact us, or communicate with us.
- Automated technologies: cookies and similar technologies that collect Technical and Usage Data.
- Third parties: analytics providers (e.g., Google Analytics).
4. How We Use Your Data
We use your personal data only when permitted by law and for the following purposes:
- To provide and maintain our services.
- To respond to your enquiries.
- To improve our website and services.
- To send marketing communications if you have opted in.
- To comply with legal obligations.
Our lawful bases for processing include:
- Performance of a contract
- Consent
- Legitimate interests
- Compliance with legal obligations
5. Marketing Communications
You can choose whether you wish to receive marketing from us. If you have consented, you can withdraw your consent at any time by:
- Clicking the “unsubscribe” link in our emails.
- Contacting us directly at [your contact email].
6. Cookies
We use cookies to understand how visitors use our website and to improve your experience. You can manage your cookie preferences through your browser settings.
For more details, please see our Cookie Policy.
7. Data Sharing
We may share your data with:
- Service providers acting as processors (e.g., hosting, analytics, email providers).
- Professional advisers (e.g., legal, accounting).
- Authorities, if required by law.
We never sell your personal data to third parties.
8. International Transfers
If we transfer your data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
9. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. Retention periods vary depending on the type of data.
10. Your Rights
Under the UK GDPR, you have rights including:
- Access – Request a copy of your personal data.
- Rectification – Request correction of inaccurate data.
- Erasure – Request deletion of your data.
- Restriction – Request limitation of processing.
- Objection – Object to certain processing activities.
- Data portability – Request transfer of your data to another service.
- Withdraw consent – Where we rely on consent, you can withdraw it at any time.
To exercise your rights, please contact us at [your contact email].
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).
11. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Last updated” date revised accordingly. We recommend you check this page periodically.
13. Contact
If you have questions about this Privacy Policy or how we handle your data, please contact:
Email: [your contact email]
Address: [your business address]